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Feedback & Complaints

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Complaints Policy

We make every effort to provide you with the highest level of service but understand that isolated instances may arise where we fail to meet your expectations. In such eventuality please you can also:

Contact Rob van Oijen, our Compliance Officer, on rob_van_oijen@mib.com.mt

Call on +356 234 33 234 and talk to our advisor

Send a written complaint to:

MIB, Zentrum Business Centre, Level 2, Mdina Road, Qormi QRM 9010, Malta (EU)

We commit ourselves to:

  • Acknowledge the complaint within 5 working days of its receipt.
  • Explain how the complaint will be handled.
  • Instruct you on the need for any supporting documentation/information.
  • Provide you with our response within 15 working days from receiving your complaint and all the requested information/documentation.

If you are not satisfied with our response to your complaint you may also refer the complaint in writing to:

Office of the Arbiter For Financial Services

ASt. Calcedonius Square,
Floriana FRN1530
First Floor

T+356 234 33 202

M+356 794 26 190

Wwww.financialarbiter.org.mt

You may also be entitled to refer to other parties as may be detailed under your insurance policy document.