We make every effort to provide you with the highest level of service but understand that isolated instances may arise where we fail to meet your expectations. In such eventuality please you can also:
Feedback & Complaints
We commit ourselves to:
- Acknowledge the complaint within 5 working days of its receipt.
- Explain how the complaint will be handled.
- Instruct you on the need for any supporting documentation/information.
- Provide you with our response within 15 working days from receiving your complaint and all the requested information/documentation.
If you are not satisfied with our response to your complaint you may also refer the complaint in writing to:
You may also be entitled to refer to other parties as may be detailed under your insurance policy document.